Website Chat Assistant - Work remote, no experience needed
The House of Mercier is excited to announce an opening for a Website Chat Assistant, with the flexibility to work remotely from anywhere. This position is perfect for individuals eager to gain experience in customer service and online communication. As a Website Chat Assistant, you will engage with visitors on our website, answer inquiries, and provide information about our luxury products and services.
Key Responsibilities
Monitor and respond to customer inquiries via live chat on our website in a friendly and professional manner
Provide accurate information about our products, services, and promotions to assist customers in their purchasing decisions
Engage with website visitors to understand their needs and guide them to appropriate resources
Document customer interactions and feedback to help improve our services
Work collaboratively with the customer service and sales teams to ensure a seamless customer experience
Participate in training sessions to develop your skills in customer interaction and product knowledge
Maintain a positive and proactive attitude while assisting customers online
Requirements
No prior experience in customer service or chat support is required; enthusiasm to learn is essential
Excellent written communication skills with a focus on customer engagement
Ability to work independently and manage time effectively in a remote setting
Basic familiarity with online chat tools and platforms is a plus
Strong desire to help customers and provide a positive experience
Good organizational skills and attention to detail
A passion for luxury products and services is a bonus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Apply Job!