Sales Support Specialist - no experience needed - work remote
The House of Mercier is thrilled to offer an entry-level opportunity for a Sales Support Specialist. This remote position is ideal for individuals looking to kick-start their career in sales and customer support without prior experience. You will play an essential role in assisting our sales team and supporting our esteemed clientele. Your tasks will include managing order processing, responding to customer inquiries, and providing product information. If you are eager to learn, have a strong desire to succeed, and are interested in the luxurious world of jewelry, we encourage you to apply!
Key Responsibilities
Support the sales team by processing orders and handling customer inquiries via email, phone, and chat
Provide basic product information and assist customers with their needs
Resolve simple customer issues and escalate complex inquiries to senior team members
Maintain accurate records of customer interactions and transactions
Learn about our luxury products and market trends to provide informed support
Participate in training sessions to develop your sales and customer service skills
Contribute to a positive team environment and collaborate with colleagues as needed
Requirements
No previous experience is required; we are looking for a positive attitude and willingness to learn
Fluency in English is essential; additional languages are a plus
Strong communication skills, both verbal and written
Ability to work independently while being a part of a remote team
Organizational skills and attention to detail are important
Basic computer skills and familiarity with using online communication tools
A keen interest in the luxury retail sector and jewelry is highly desirable
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Apply Job!