Call Center Customer Service Representative (REMOTE)
Please note that this is a 6 months contract position.
Location: Remote, Candidate must work CST hours.
Hours: 8-4:30pm (15 minute break in the morning, 15 minute break in the afternoon)
Must Have:
SAP (Data Entry, quoting) and Office 365 required. (minimum 1 year of experience)
Self motivated, team orientated
Good to Have:
Microsoft Excel experience
S/4 Hana Experience
Education/Experience:
High school diploma or GED preferred.
1-2 years customer service related experience required.
Day to Day:
Processing orders, quoting and helping team members work their overflow.
Running reports in SAP. Working and collaborating with the team.
Candidate will be trained on processes, its important for candidate to have the SAP experience to understand the role and be successful in the position.
Contractor will also be helping with debits, credits, and tracking shipments.
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one s time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Applicants must provide their phone number. Reference job number A4437
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