Remote Customer Service Representative - 1082 | WFH

Job Overview

Join our dynamic team as a Customer Service Representative, where your passion for providing outstanding service will play a crucial role in fostering client relationships. In this fully remote position, you will engage with clients and agents, addressing inquiries, processing payments, and managing service requests with professionalism and precision.

Key Responsibilities
• Respond to incoming calls, efficiently researching inquiries and delivering resolutions.
• Process a variety of billing and service requests such as account number updates, payment modifications, premium documentation, refunds, and policy inquiries.
• Manage manual premium payments through checks or direct account withdrawals.
• Address information requests and oversee public website inquiries.
• Conduct insurance verifications and follow up on outstanding items or funds.
• Maintain meticulous records of all customer interactions and transactions.

Required Skills
• Minimum of 3 years of experience in customer service (mandatory).
• Preferred: At least 1 year of accounting experience.
• Experience in insurance or call center environments is advantageous.
• Fluency in Spanish is a plus.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal communication abilities.
• Exceptional attention to detail and data entry skills.
• Capacity to prioritize tasks and manage a demanding workload.
• Willingness to work overtime on occasion.

Qualifications
• An Associate's degree in business or a related field.

Career Growth Opportunities

This position offers substantial potential for career advancement within the customer service sector, enabling you to enhance your problem-solving and client management skills crucial for professional development.

Compensation And Benefits
• Pay range: (18.16 to )20.07 per hour, depending on location, education, experience, and skills.
• Additional benefits include [list benefits if available or applicable].

Equal Opportunity Employer

We are an Equal Opportunity Employer dedicated to creating a diverse and inclusive workplace. This role presents a valuable opportunity to establish meaningful client relationships while making a significant impact in a supportive environment. If you possess a problem-solving mindset and a commitment to delivering superior service, we encourage you to apply!

Employment Type: Full-Time

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