Medical Call Center Rep (Remote)

Clinical Customer Service Representative

We are seeking exceptional customer service professionals to join our high-volume remote call center. For over twenty years, our client has offered first-class salaries, superior benefits, and career progression to people of all ages, backgrounds, and life circumstances. As an organization, their mission is to empower individuals to live longer and healthier lives. This role provides outstanding support to their members nationwide for their specialty network programs. Addressing customer inquiries and delivering comprehensive information about their membership is integral to their mission of empowering individuals to lead healthier and longer lives.

Duties and responsibilities: • Answer incoming calls professionally, accurately, timely, and courteously. • Determine the nature of calls and log information in the Communication Log. • Access member information using proprietary systems to assist callers. • Forward inquiries requiring further research to the appropriate department. • Transfer calls to specialized queues for complex issues (e.g., claims, authorizations). • Utilize available resources to provide timely responses. • Manage time effectively to ensure calls are answered promptly, and follow-ups are completed in a timely manner. • Meet or exceed minimum key job accountabilities for the Customer Service Representative role. • Document all calls appropriately. • Attend weekly staff meetings to discuss issues and promote teamwork. • Respond to requests from internal and external customers as needed.

Qualifications: • High school diploma or equivalent required. • Minimum of one year of customer service experience; inbound call center experience preferred. • Basic computer skills. • Strong verbal communication skills.

Compensation:
• Full-time regular employees: Pay $15/hour

Remote Work: Candidates selected for this position will receive remote training and must have a designated workspace at home with company-provided technology. A stable internet connection, with a minimum download speed of 50 Mbps and an upload speed of 10 Mbps, is required for video meetings.

Apply today and interview this week!

IND3

Job Type: Full-time

Pay: Up to $15.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Education:
• High school or equivalent (Required)

Experience:
• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)
• Healthcare: 1 year (Required)

Location:
• Fort Worth, TX (Dallas County) (Required)

Work Location: Remote

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