Remote Quality Assurance Specialist - Auto/ Workers Comp
Job Overview
We are on the lookout for a dedicated and detail-oriented Quality Assurance Specialist to enhance our dynamic team. In this pivotal role, you will be instrumental in ensuring the precision and quality of documents generated by medical professionals and other specialists, thereby upholding our commitment to high service standards for our clientele. This position is entirely remote, welcoming candidates from across the United States.
Key Responsibilities
Lead the prioritization and communication of the daily IQ list to the Quality Assurance team and independent contractors.
Conduct proofreading, editing, and formatting of 4-8 dictated documents daily, ensuring clarity and accuracy.
Collaborate with physicians and experts to rectify errors, omissions, and clarifications in their transcriptions.
Format and review reports prepared by partner organizations for final approval prior to submission.
React promptly and accurately to client inquiries as guided by management or the team lead.
Ensure timely follow-up on ongoing work to guarantee client satisfaction.
Maintain expertise in company computer systems, databases, and the Microsoft Office Suite.
Stay current on relevant URAC accreditation standards, engaging in continuous training and committee participation as required.
Required Skills
Proficient in Microsoft Word and related office applications.
Exceptional organizational abilities with a knack for managing multiple priorities simultaneously.
Proven capacity to operate independently, meeting deadlines with minimal oversight.
Strong problem-solving capabilities at both strategic and functional levels.
Outstanding customer service skills, fostering positive client relationships.
Excellent interpersonal and communication skills.
A cooperative team member with an optimistic, "can-do" attitude.
Qualifications
A Bachelor's degree is preferred.
A minimum of three (3) years of relevant experience in insurance, healthcare, or allied fields is required.
Experience in auto no-fault and workers' compensation is advantageous.
Career Growth Opportunities
We are committed to fostering an environment of continuous learning and development, encouraging participation in ongoing training related to URAC accreditation standards. This commitment supports your professional skill enhancement and career advancement.
Company Culture And Values
Our organization champions detail-oriented professionals who are dedicated to excellence in service delivery. We pride ourselves on cultivating a collaborative and supportive work atmosphere that promotes open communication and teamwork.
Employment Type: Full-Time
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