Customer Support Specialist / Live Chat Support - US REMOTE
UnitedHealth Group Incorporated is looking for a motivated and compassionate Customer Support Specialist to join our team in a remote capacity. In this role, you will be the first point of contact for our community, providing exceptional live chat support to patients and staff. You will play a vital role in addressing inquiries, troubleshooting issues, and ensuring a positive experience for all users. The ideal candidate will have a friendly demeanor, excellent communication skills, and a passion for helping others. If you are dedicated to providing outstanding customer service in an educational setting, we encourage you to apply.
Responsibilities
Provide timely and effective live chat support to resolve inquiries and issues from students, parents, and staff.
Maintain a high level of professionalism while interacting with customers in a virtual environment.
Document customer interactions and feedback accurately in our support system.
Collaborate with internal teams to escalate and resolve complex issues swiftly.
Assist in developing knowledge base articles and resources to improve customer self-service options.
Identify trends in customer inquiries and suggest improvements to enhance the overall support process.
Other related duties as assigned to improve customer support and engagement.
Requirements
High school diploma or equivalent; degree in a related field is a plus.
Proven experience in customer service or support, preferably in an educational setting.
Exceptional communication skills, both written and verbal.
Familiarity with live chat support tools and customer support software.
Ability to handle multiple inquiries simultaneously with a calm and professional demeanor.
Strong problem-solving skills and attention to detail.
Commitment to the mission of UnitedHealth Group Incorporated and dedication to serving our community.
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