Work-At-Home Call Center Representative (Full-Time)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity
Regular reviews and raises based on tenure and performance
Employees earn paid time off, paid holidays, and paid training opportunities
Incentives and prizes, including monetary rewards and items like computers, tablets, and trips
Medical, Dental, and Vision Coverage Options available
Advancement opportunities within the organization
Fun, engaging work environment with a casual dress code
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade
Explain and position the products and processes with customers
Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How To Stand Out (Preferred Qualifications)
Exceptional typing skills (20+ words a minute)
Basic understanding of the Windows operating system
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Aptitude for conflict resolution, problem-solving, and negotiation
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #Incentives
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