NY- Remote Benefits Rep/ Customer Service Agent

Thomas Talent Network, LLC is currently hiring a remote Benefits Representative/Customer Service Agent to join our dedicated team. As a Benefits Rep/Customer Service Agent, you will be responsible for assisting customers with their benefit inquiries and providing high-quality customer service. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities: • Handle inbound and outbound customer calls regarding benefit-related questions and concerns • Assist customers in understanding and navigating their benefit plans • Provide accurate information and explanations about available benefits and coverage options • Maintain and update customer records and information in a timely manner • Resolve customer complaints or issues in a professional and efficient manner • Collaborate with team members to ensure excellent customer service and support

Requirements

Requirements: • Prior experience in customer service, preferably in a benefits or insurance-related role • Strong communication skills, both written and verbal • Excellent problem-solving and decision-making abilities • Ability to work independently and efficiently in a remote work environment • Proficient in using computer systems and software • Attention to detail and accuracy in customer interactions and record-keeping

If you are a self-motivated and customer-oriented individual with a strong desire to assist others, we encourage you to apply for this position. Join Thomas Talent Network, LLC and be part of a team dedicated to providing exceptional customer service and support to our valued customers.

Benefits

Full employee benefits, and ample opportunities for career advancement.

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