Remote Pharmacy Technician | Work from Home
Job Overview
We are looking for a committed and meticulous Pharmacy Technician to become a vital member of our innovative remote contact center team. This position entails managing inbound correspondence tied to the M3P program and providing assistance to members and providers regarding benefits and coverage determinations. You will excel in a dynamic environment where timely responses are essential, addressing urgent inquiries within 24 hours and standard inquiries within 72 hours.
Key Responsibilities
Manage inbound mail related to the M3P program.
Provide support to members and providers with inquiries regarding benefits and coverage decisions.
Ensure urgent inquiries are resolved within 24 hours and standard inquiries within 72 hours.
Maintain precise records and documentation as required.
Engage in training sessions and team meetings to enhance skills and knowledge.
Required Skills
Retail Pharmacy Experience: A minimum of 2 years.
Computer Proficiency: Comfortable with typing, Outlook, Excel, and other essential software tools.
Pharmacy Knowledge: A solid understanding of medication names and classifications.
Exceptional Customer Service: Proficient in delivering high-quality service and communication.
Attention to Detail: Precision and thoroughness are critical for this role.
Multitasking Ability: Capable of managing multiple responsibilities in a fast-paced setting.
Adaptability: A positive attitude towards change and a willingness to learn.
Qualifications
Strong verbal and written communication skills.
Proven ability to thrive in a collaborative, team-oriented atmosphere.
History of providing excellent customer service.
Certified Pharmacy Technician (CPhT) is preferred but not mandatory.
Career Growth Opportunities
This position provides avenues for professional development and the potential for career advancement within our progressive organization, particularly for individuals passionate about continuous improvement and learning.
Company Culture And Values
Our organization prioritizes teamwork and support, cultivating an environment where professionals can flourish and have a meaningful impact on the lives of others. We celebrate adaptability, attention to detail, and outstanding communication skills.
Employment Type: Contractor
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