Doordash virtual Customer Support Remote Jobs (Multiple Location)
DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience.
Job Title:Virtual Customer Support Representative (Remote, Multiple Locations)
Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat Provide accurate, valid, and complete information by using the right methods and tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers and ensure their satisfaction Collaborate with other team members to ensure a consistent and high-quality customer experience Required Skills and Qualifications:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent; college degree preferred
Experience:
Minimum 1-2 years of experience in a customer support role
Experience in a remote working environment is a plus
Working Hours:
Full-time positions with flexible working hours
Availability to work in different shifts, including weekends and holidays, as needed
Knowledge, Skills, and Abilities:
Strong problem-solving skills and the ability to think analytically
Ability to work independently and as part of a team
Proficiency in using computers and software applications
A positive attitude and a passion for providing excellent customer service
Benefits:
Competitive salary and performance-based incentives
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and development
Work-from-home flexibility
Employee discounts on DoorDash services
Why Join DoorDash:
Be part of a dynamic and inclusive company that values innovation and creativity
Work in a supportive and collaborative environment
Contribute to a fast-growing company that is making a significant impact in the food delivery industry
Enjoy the flexibility and convenience of remote work
How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.
Join DoorDash and help us deliver excellence every day!
Doordash virtual Customer Support Remote Jobs (Multiple Location)
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