CSR - Customer Service Representative - 100% Remote - California Residents Only
OVERVIEW:
Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative...
**Client is hiring candidates California residents only***
**Target Start Date: 01/06/2025***
* LOCATION: 100% REMOTE/ WORK FROM HOME
* DURATION: 6 months contract with potential of extension
* WORK SHIFTS: Candidate should be comfortable working on all the below shifts
9:30 am - 6:00 pm (Tuesday - Saturday)
9:30 am - 6:00 pm (Sunday - Thursday)
1:30 pm - 10:00 pm (Saturday - Wednesday)
10:30 am - 7:00 pm (Friday - Tuesday)
TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am 4:30pm Pacific)
ATTENDANCE POLICY: No time off in the first 90 days of assignment.
IMPORTANT Remote / Work-From-Home related:
Equipment will be provided.
Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.]
Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop.
Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net].
California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)].
Candidate MUST be on camera during training/work hours, especially during attendance calls.
Candidate MUST follow business casual dress code during working hours.
QUALIFICATIONS / REQUIREMENTS: Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable. Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary. Ability to handle complex calls. Critical thinking and problem-solving skills Attendance is an important factor in this position. Strong communication skills Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Preferred: Bi-lingual for Hmong, Spanish, Mien
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Sam Banga
Title: Lead Recruiter
Job Types: Full-time, Contract
Pay: Up to $18.83 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Work from home
Shift:
8 hour shift
Experience:
Customer service: 2 years (Required)
Healthcare/Pharmacy: 2 years (Required)
Call center: 1 year (Preferred)
Language:
Hmong, Spanish, Mien (Preferred)
Location:
California (Required)
Work Location: Remote
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