FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

Employer Industry: Call Center Services

Why Consider This Job Opportunity...
• Salary up to $23 per hour
• Comprehensive benefits package including medical, dental, and vision coverage
• 401K plan available to support your financial future
• Opportunity to work fully remotely from anywhere in the U.S.
• Chance to make a positive impact by providing support to individuals in crisis
• Collaborative work environment with a diverse team

What To Expect (Job Responsibilities)
• Handle inbound calls, conducting initial screenings and assessments to gather vital information
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals
• Maintain accurate documentation of client information and ensure compliance with privacy regulations
• Collaborate with a diverse team to ensure seamless transitions and continuity of care
• Ensure high levels of customer satisfaction through effective communication and problem resolution

What Is Required (Qualifications)
• Must be available and punctual for scheduled work shifts
• Exceptional phone and listening skills
• Strong written and verbal communication skills
• Ability to maintain accurate documentation and adhere to privacy regulations
• Experience in a customer service role is preferred

How To Stand Out (Preferred Qualifications)
• Previous experience in a call center or crisis support environment
• Familiarity with relevant regulations and compliance standards
• Bilingual abilities to assist a broader range of clients
• Proficiency in using customer relationship management (CRM) software
• Strong problem-solving skills and ability to work under pressure

#CallCenterJobs #CustomerService #RemoteWork #CrisisSupport #CareerOpportunity

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