Fuel Services Analyst (Overnight Shift)
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. Were a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview:
The Fuel Services Analyst supports the management and optimization of clients' fuel supply chains by tracking procurement, monitoring inventories, analyzing fuel usage, and coordinating deliveries. They collaborate with internal teams and vendors, generate reports, provide insights, and manage customer communications. The... role involves participating in an on-call rotation, with a focus on attention to detail, learning, and communication skills.
Overnight Shift: Wednesday through Sunday, from 10:00 pm to 7:00 am CDT.
Key Responsibilities
Assist customers with service inquiries, troubleshooting, and issue resolution, escalating complex problems as necessary.
Handle standard customer service activities and simple inquiries, participating in an on-call rotation for nights and weekends.
Respond promptly to issue escalations and provide necessary managerial approvals.
Review and record business transactions for assigned accounts, ensuring adherence to customer requirements.
Extract and input relevant data into spreadsheets or standard formats.
Prepare routine written communications and reports following detailed instructions, using standard office software.
Follow mandatory procedures to ensure work meets required quality standards.
Develop and maintain technical skills through training, coaching, and development planning activities.
Qualifications
High School or General Education/Equivalency Diploma/GED certificate
Preferred Qualifications
Convenience Store or Retail experience is a plus
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all
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