FT Customer Care Specialist - Work From Home
Employer Industry: Customer Service
Why Consider This Job Opportunity...
Competitive pay
Opportunity for career advancement and growth within the organization
Work remotely from anywhere within the U.S.
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction
What To Expect (Job Responsibilities)
Assist customers through various communication channels, including website, email, chat, and phone calls
Troubleshoot and resolve customer issues, collaborating with other teams to improve the customer experience
De-escalate customer service issues by addressing concerns promptly and thoughtfully
Ensure continuous follow-up with customers until their issues are fully resolved
Maintain a positive and professional demeanor in all interactions
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone and listening skills
Strong written and verbal communication skills
Proven ability to troubleshoot and resolve customer issues
Experience in a customer service role
How To Stand Out (Preferred Qualifications)
Experience in a fast-paced customer service environment
Familiarity with customer relationship management (CRM) software
Ability to work collaboratively in a team setting
Experience in de-escalating challenging customer interactions
#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSatisfaction
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