Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote

Duration: Long Term Contract

Here's What You'll Do:
• Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
• Provide remote support over the phone using remote desktop tools.
• Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
• Install and support desktop software for corporate laptops.
• Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
• Document and resolve all tickets in a timely manner, adhering to established SLAs.
• Interact with vendor support to resolve technical problems with hardware and/or software.
• Create and maintain internal IT knowledge base articles to document procedures.
• Create end user documentation ("How To... "FAQ").

Requirements: • Experience with Active Directory, Intune, Exchange, and basic network troubleshooting • Excellent customer service, attention to detail, communication and documentation skills. • Must be a team player and willing to work "outside the box" to get things done as needed. • Experience working in an IT Service Desk environment. • Experience configuring and troubleshooting Windows & Mac laptop. • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. • Microsoft Teams, Apple MacBook.

Best Regards,

Vishal

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