Entry Level Remote Customer Service Representative (Nova Scotia)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity...
Opportunity for career advancement with potential roles in management and training
Regular reviews and raises based on tenure and performance
Engaging work environment with a casual dress code
Paid time off and holidays, along with paid training opportunities
Incentives including monetary rewards and prizes such as electronics and trips
Comprehensive medical, dental, and vision coverage options
What To Expect (Job Responsibilities)
Handle inbound customer service and technical support calls to resolve issues
Build strong relationships with customers while providing exceptional service
Utilize systems and technology for account management and troubleshooting
Identify sales opportunities and effectively communicate product offerings
Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
Experience in a customer service role or technical support environment
Strong aptitude for conflict resolution and negotiation
Ability to thrive in a fast-paced and changing environment
Previous experience with account management systems
#CustomerService #BPO #CareerGrowth #EmployeeBenefits #RemoteWork
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