Client Support Specialist - Work From Home

We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user... experience. • Responsibilities: • Client Assistance: • Guide ClinicMind clients in maximizing the system's utility. • Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale. • Problem-Solving: • Troubleshoot issues encountered by users. • Understand the objectives behind users’ actions and identify any obstacles they may face. • Inquiries and Training: • Address basic medical billing questions after completing mandatory on-the-job training. • Collaboration: • Work closely with our software support and account management teams to resolve client issues effectively. • Determine when an issue needs to be escalated to other departments for resolution. • Communication: • Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system. • Escalation and Risk Management: • Identify practices at risk of attrition and escalate to the appropriate resource. • Recognize tone, keywords, and signs of frustration to address client concerns proactively. • Administrative Duties: • Ensure accurate documentation of all client interactions. • Follow up on client interactions as per established procedures. • Additional Responsibilities: • Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Qualifications: • Proven experience in customer support or a similar role. • Excellent problem-solving and analytical skills. • Strong verbal and written communication abilities. • Ability to work effectively in a team and independently. • Familiarity with medical billing processes is a plus. • Proficiency in using various communication platforms including live chat and social media. • Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements: • Must have stable internet connection minimum of 5 MBPS • Must have a mobile data plan as a backup • Must be in a quiet environment • Must be comfortable working the US business hours • Must own a PC with at least 8 GB of memory • Must have a camera to use for meeting conferences (google meet, zoom

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