Sr. Customer Support Engineer - Hybrid $130K

Sr. Customer Support Engineer - Hybrid $130K

Job Title: Senior Customer/Technical Support Engineer...
Location: Can Report either to Marlborough or Bedford, MA offices
Shifts available: 8-5, 9-6 or 11-8

Hybrid: 2 WFH, 3 Office Days
Salary: 110-130K+ can pay more for someone with more experience

What You Will Be Doing

We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system level expertise to resolve complex customer issues while being an active member of the team.

What You Need for this Position
• Excellent External Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
• Linux/Unix triage skills
• Networking triage skills (networking, and networked storage technologies)
• Scripting
• BA/BS in Computer Science or Technology preferred (or equivalent work experience)

Nice to have skills:
• Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)

What's In It for You
• 3 weeks Vacation/PTO
• 6 days sick time
• Medical
• Dental
• Vision
• non matching 401k

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Telecommute

Applicants must be authorized to work in the U.S.
This job was first posted by CyberCoders on 07/22/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements

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