Part Time Licensed Insurance Customer Service Associate - Fully Remote

Job Description

Must have an active P&C license and experience doing customer service...

This is a fully remote and part time customer service roll.

Primarily, you will be handling customer request to make changes to their accounts.

Based on experience, you can expect $16-21/hr.

Part time employees are also elible for PTO and 401k/Retirement Savings benefits.

You must have a dedicated space and be will to work during EST standard business hours (eg 9-5, M-F)

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Customer Engagement: Respond promptly to customer inquiries through various communication channels, ensuring a positive customer experience.

Policy Assistance: Provide support to customers in understanding their policies, addressing questions, and resolving any issues.

Documentation: Maintain accurate records of customer interactions, policy renewals, and service requests.

Issue Resolution: Troubleshoot and resolve customer complaints or concerns efficiently and professionally.

Continuous Improvement: Offer feedback to improve customer service processes and enhance customer satisfaction.

Team Collaboration: Collaborate with team members to ensure seamless operations and exceptional service delivery.

Requirements
• Must have an active P&C insurance license
• Prior experience at a major insurance carrier is preferred
• Prior experience working in a fully remote environment is preferred

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