Remote Live Chat / Tele Chat Support Agent | WFH
Description
Do you have a passion for helping others and a knack for making them smile? Are you a whiz with technology and enjoy clear, friendly communication? If so, then weve got the perfect opportunity for you...
Join our growing team as a Tele Chat/Live Chat Support Agent and become a customer service rockstar!
In this fast-paced, dynamic role, youll be the hero of the day for our amazing customers.
Compensation and Benefits
Competitive salary and benefits package
Flexible work hours and the freedom to work remotely
Opportunities for growth and development
Positive and collaborative work environment
Training and resources to equip you for success
Why you should apply for this position today
This is your chance to join an awesome team and make a real difference for our customers while developing your skills and advancing your career!
Skills
Friendly and professional written and verbal communication skills
Critical thinking and problem-solving abilities
Strong multitasking and time management skills
Proficiency in navigating various chat platforms and customer support software
Genuine passion for providing exceptional customer service
Ability to thrive in a fast-paced and ever-changing environment
Responsibilities
Provide exceptional service via chat platforms
Address customer inquiries, concerns, and questions with clear and accurate information
Resolve issues efficiently and escalate when necessary
Exceed customer expectations and leave them as raving fans
Document interactions for future reference
Collaborate with teammates to ensure a seamless customer experience
Continuously brainstorm ways to improve chat support processes
Qualifications
High school diploma or equivalent (bonus points for a bachelors degree)
At least 2 years of experience in customer service, preferably in a chat support role
Strong ability to communicate with friendliness and professionalism
Flexibility to adapt to a fast-paced environment
Education Requirements
High school diploma or equivalent
Bachelors degree preferred but not required
Education Requirements Credential Category
High School Diploma or Equivalent
Experience Requirements
Minimum of 2 years in customer service roles, with a preference for chat support experience
Why work in Sterling, CO
Sterling offers a welcoming community with a small-town charm and a vibrant atmosphere. Enjoy a balanced lifestyle with access to outdoor activities, local parks, and a friendly environment that supports personal and professional growth
Apply Job!