Remote Associate Systems Analyst - Security Clearance Required (3rd Shift)
Description
We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide...
Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If youre ready to be part of a dedicated team, we encourage you to apply today!
Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM)
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan
Paid time off
Flexible working hours
Why you should apply for this position today
This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment.
Skills
Active DoD Secret Clearance
Strong written and verbal communication skills
Excellent troubleshooting and conflict resolution abilities
Flexibility to work varied hours and be on-call as needed
Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus
Responsibilities
Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems
Provide timely incident management services, adhering to SLA metrics
Document and troubleshoot technical questions and incidents from Emergency Responders
Address issues related to system performance, security incidents, and access problems
Train end-users on self-service resolution steps
Collaborate with Engineering, Security, and Systems Administration teams
Analyze and report on Service Level Performance against agreed SLAs
Administer and maintain the ticket management tool
Ensure compliance with applicable laws and regulations
Maintain standard operating procedures
Qualifications
Active DoD Secret Clearance is required
Security+ CE certification (must be willing to obtain after starting)
Demonstrated experience with Service Delivery and Incident Management processes
Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM - 7:00 AM
Limited travel may be required (0 - 4 times per year)
Education Requirements
Bachelors degree in Information Technology, Computer Science, or a related field is preferred
Education Requirements Credential Category
IT Service Management or related certifications are a plus
Experience Requirements
Familiarity with Emergency Management systems is preferred
Experience in IT service management and incident management processes
Why work in Sterling, VA
Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector
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