Call Center Service Representative - Remote (12:30 pm-9:00 pm) - Idaho October 23, 2024
Employer Industry: Financial Services
Why Consider This Job Opportunity...
Starting hourly wage of $17.00, with additional pay for bilingual skills and performance
Milestone bonuses of up to $1,500 available after 18 months
100% remote position, allowing for work-life balance and flexibility
Comprehensive benefits including medical, dental, and vision insurance starting day one
Paid training and generous paid time off, including 11 paid federal holidays
Opportunities for professional development and career growth within the organization
What To Expect (Job Responsibilities)
Engage with customers through inbound phone interactions, ensuring they feel valued and supported
Provide meaningful solutions and share knowledge of products and services to enhance customer experiences
Develop skills in technology, banking, and leadership to further your career
Build and maintain meaningful relationships with customers
Participate in 12 weeks of virtual online training to prepare for the role
What Is Required (Qualifications)
Must reside within 90 miles of Idaho Falls, Twin Falls, or Pocatello
High school diploma or equivalent
Strong communication skills and a passion for serving others
Experience in customer service, problem-solving, and education on products/services
Ability to navigate multiple computer software systems and strong keyboarding skills
How To Stand Out (Preferred Qualifications)
Knowledge of banking and financial services is a plus
Experience in a remote work environment
Bilingual in Spanish, with the ability to pass a Spanish language assessment
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