Product Manager - Chatbots & Live Chat Solutions
Description
Join our dynamic team to craft innovative solutions that make a real difference in the customer service landscape through chatbots and live chat. In this role, you will be responsible for managing our entire chat product suite, working collaboratively with a talented team to develop solutions that not only delight customers but also drive business growth...
Key Responsibilities
Chart the Course: Define the vision and roadmap for our chat products using customer insights, market trends, and business goals.
From Idea to Launch: Prioritize features, define requirements, and lead the development process from concept to launch.
Data Detective: Utilize metrics, analytics, and user feedback to make informed decisions that optimize our products.
Teamwork Makes the Dream Work: Collaborate with engineers, designers, marketers, and other stakeholders to ensure alignment across the board.
Requirements
4+ years of product management or similar experience in a tech company.
Exceptional organizational skills to manage multiple projects and make tough decisions.
Strong understanding of customer needs with a passion for creating effective solutions.
Proficiency in data analysis to drive product decisions.
Excellent communication skills to engage with colleagues and stakeholders at all levels.
Preferred Qualifications
Experience with chatbots or live chat products.
Ability to convey complex ideas in a clear and concise manner.
Work Environment
This is a hybrid role, with some days spent in our San Francisco office to foster collaboration.
What We Offer
Competitive salary and equity (well-funded and backed by top investors).
Private health insurance with options at no cost to you.
Flexibility to work remotely 3 days a week.
A supportive and collaborative work environment.
Generous benefits package, including wellness programs and paid time off.
Employment Type: Full-Time
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