CSR - Call Center - Work From Home

Job Details
Oklahoma Student Loan Servicing - OKLAHOMA CITY, OK Fully RemoteDescription
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CALL CENTER CUSTOMER SERVICE REPRESENTATIVES

WORK FROM HOME POSITION FOR THE OKC AREA

$16.20 an hour and great benefits!

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• Dedicated in-person training program before transitioning to work from home
• Training Shift: Monday to Friday 8 am 5 pm (see below for full hours of operation)
• $825/month provided to purchase benefits (see below for more detail)

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Call Center Representatives provide our customers with accurate information and courteous assistance to help them manage repaying their student loans. OSLA serves customers from across the United States, and we strive to make their experience positive. OSLA has been an Oklahoma business for more than 50 years.

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Requirements for Applicants:
• Fluent in English; Bilingual Spanish a plus
• High School Diploma or equivalent
• Customer Service Work Experience, 2 years (2 years call center experience a plus)
• Proficient with Microsoft Office/Windows products: Excel, Word, Outlook
• Minimum 40-45 WPM typing speed (Testing at in-person interview)
• Wired internet connection, not wireless/Wi-Fi
• Minimum Internet connection speed of at least 10mbps (Test requested before in-person interview)
• Must be able to obtain a Public Trust 5C Background Investigation after hire (Details provided during interview)

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Full Call Center Hours of Operation:
• Monday: 7am – 10pm
• Tuesday – Friday: 7am – 7pm
• Saturday: 9am – 1pm

Hours of operation are subject to change. Must be able to work scheduled hours, which may include Saturday hours or mandatory overtime. Once employees pass training, they are assigned a shift that could be any time during hours of operation.

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OSLA’s benefits package:

Includes $825/month for you to use to purchase health, dental, and vision insurance; disability insurance; flex accounts; 403b (similar to 401k) contribution; YMCA membership; and more. OSLA pays into the Teachers’ Retirement System pension, a life insurance policy through The Standard, and more on behalf of employees. Hourly employees accrue sick and vacation leave every pay period after the introductory/training period; and have 11 paid holidays.

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OSLA encourages applications from individuals with disabilities, minorities, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position or need assistance during the interview process with OSLA, please call 405-415-4475 (HR), TDD: Dial 405-556-9230.

Qualifications

Requirements: • Training or meeting and OSLA office visits may be required for work from home staff. • Customer Service: 2 years (Required) • Call Center: 2 years (Preferred) • Wired internet (not wireless/Wi-Fi), minimum Internet connection speed of at least 10mbps • High school diploma or equivalent (Required) • Proficient office and computer skills (10-key, Windows, Microsoft Excel, Word, and Outlook); Minimum 40-45 WPM typing speed • Excellent oral and written communication and organizational skills • Excellent customer service, listening, and telephone etiquette skills. • Excellent attendance and punctuality • Attention to detail • Ability to handle multiple projects and priorities in an accurate and timely manner with consistent follow through • Basic math skills • English (Required) • Bilingual (Preferred) • Must NOT be in default on any federal student loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) • Must be able to obtain a Federal 5C Security Clearance after hire • Virtual/onsite training ability

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