Call Center Agent (Part-Time) – Cheyenne

Job Summary:

We have an exciting opportunity for a Call Center Agent to join our team at AT&T on a part-time basis for under 4 hours a day in Cheyenne. A competitive hourly wage is offered along with added benefits such as Health and Dental Insurance, Paid Training, and Paid Vacations.

Job Description:

As a Call Center Agent, you will be the first point of contact for our customers. You will build and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty. We provide a fast-paced, upbeat, result-driven atmosphere. We are currently seeking a motivated, dependable, team-oriented individual to join our team.

Responsibilities:

– Answer customer inquiries via phone, email, and in-person

– Direct customers to online resources

– Update customer records in the system, including notes about interactions

– Pitch ideas for improving customer care

– Create and maintain reports about customer interactions

– Attend mandatory training sessions to stay updated on product or company policy changes

– Stay informed about company offerings

– Remain calm and professional in stressful situations

Requirements:

– Strong communication and problem-solving skills

– Ability to multitask

– High school diploma or equivalent

– More education or experience may be preferred

– Ability to remain patient and polite, especially during stressful situations

– Strong time management and organizational skills

Benefits:

– Health and Dental Insurance

– Paid Training

– Paid Vacations

– Opportunities for On-Job Skill Development

– Friendly and Supportive Work Environment

Educational Qualifications:

– High school diploma or GED required

– Prior experience in a customer service role is greatly valued but not necessary as training will be provided

Company Overview:

AT&T is a world leader in communications, media, and entertainment, and technology. With our vast array of resources and a broad customer base, we are committed to connecting our customers with the best possible solutions. We are looking for someone who shares our core values of integrity, respect, commitment, and innovation to join our team.

If you believe you have the determination and skills to excel in this role, we’d love to hear from you. Apply now to be part of a driven and innovative team at AT&T. AT&T is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability.

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