Customer Support Agent (Part-Time) – Charlotte

Job Title: Customer Support Agent (Part-Time) – Charlotte

Company: Amazon

Type: Part-Time

Salary: $12-$16/hr

Job Summary:

Amazon, one of the leading e-commerce platforms in the world, is looking for a dedicated, hardworking, and customer-oriented part-time Customer Support Agent in Charlotte. As a Customer Support Agent, you will work less than 4 hours per day assisting customers with queries, providing solutions to issues, and creating a positive experience for every customer. The role offers competitive hourly rates between $12-$16 with benefits such as Health and Dental insurance, Paid Training, and Paid Vacations.

Job Description:

The Customer Support Agent will play a crucial role in enhancing our customers’ experience by providing high-quality service in a timely manner. You will interact directly with customers via telephone, email, chat, or social media to provide information about products or services, take orders, answer questions, and handle complaints.

Responsibilities:

– Interact with customers through various platforms to address inquiries and resolve issues.

– Maintain a positive, empathetic, and professional attitude towards customers.

– Acknowledge and resolve customer complaints in a timely and accurate manner.

– Communicate and coordinate with internal departments as necessary.

Requirements:

– Proven customer support experience or experience as a client service representative.

– Strong communication and interpersonal skills.

– Ability to multi-task, prioritize, and manage time effectively.

– Familiarity with CRM systems and practices.

– Customer orientation and ability to adapt/respond to different types of characters.

– Ability to work in a fast-paced environment.

– Experience with e-commerce platforms is a plus.

Educational Qualifications:

– High school diploma or equivalent.

– Further education in Business Administration or related fields is a plus.

Company Overview:

Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company is known for its disruption of well-established industries through technological innovation and mass scale.

At Amazon, we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It’s your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That’s the energy and passion behind Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

If you are customer-centric, have excellent communication skills, and are looking for a rewarding part-time role, apply today!

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