AppleCare Product Eng. Project Manager, Service Systems Readiness
Summary
Posted: Sep 10, 2024
Weekly Hours: 40...
Role Number:200546744
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldnt have imagined and now cant imagine living without. If youre excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job Just be prepared to dream big.
We are strengthening our team and we are seeking a creative Systems Readiness Program Manager. We feature a collaborative environment with smart people and groundbreaking technologies. Join us and make a difference!
As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness and changes to sustaining product configuration and documentation requirements.
Description
Description
Project manage NPI project plans, track open issues, communicate project updates and manage project deadlines independently
Investigates and resolves complex product setup and support issues
Key participant in project UATs and systems integration
Manages multiple complex projects simultaneously
Analyzes and resolves issues including large data sets to determine root causes and recommends solutions
Identifies product and business trends to document, investigate, escalate, track and resolve issues
Commit to identifying and communicating innovative ideas to improve processes and performance
Daily work in SAP, Agile, GCRM and Excel
Provide clear input to the project team on schedule, issues, and deliverables related to master data management
Drive timely systems setup to support new product introduction (NPI) as well sustaining business, globally
Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies
Minimum Qualifications
Minimum Qualifications
5-10 years experience with product configuration management, system analytics or similar function.
Strong knowledge of systems SAP and Agile.
Database and/or scripting experience and proficient Excel and/or Numbers skills.
Strong analytical and problem solving skills; must be able to analyze large data sets and systems logic to identify root cause and recommend solutions.
Solid project management skills including the ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently.
Proven track record to collaborate and build strong partnerships.
Bachelor's degree or equivalent work experience
Key Qualifications
Key Qualifications
Preferred Qualifications
Preferred Qualifications
Effective at working independently and with large cross-functional teams with little formal guidance.
Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.
Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
Capable of handling multiple projects simultaneously with the ability to set priorities.
Able to thrive in a high-pressure and sometimes ambiguous environment.
Excellent self-starter who possesses extraordinary time management skills and has great attention to detail.
Commitment to identifying and communicating innovative ideas to improve processes and performance.
Ability to stay current with the latest processes, procedures, and technology.
Technical skills to adeptly handle a multi-system landscape.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
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