Intake Specialist - Work from Home Possible
Employer Industry: Customer Service
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Competitive pay with the possibility of working remotely after 90 days
- Supportive and collaborative work environment
- Chance to work with a diverse customer base
- Opportunity to develop strong communication and multitasking skills
- What to Expect (Job Responsibilities):
- Serve as the initial point of contact for customers, handling tier 1 calls and accurately inputting information into various systems
- Utilize multiple systems to access necessary information for resolving customer inquiries and ensuring first-call resolution
- Determine appropriate follow-up procedures for calls in a timely manner
- De-escalate upset callers effectively to provide exceptional service promptly
- Assist with additional departmental duties as required
- What is Required (Qualifications):
- Previous experience in a call center environment handling inbound calls
- Strong verbal and written communication skills
- Efficient data collection, interpretation, and typing abilities
- Excellent listening and empathy skills
- Proficiency in navigating multiple programs simultaneously
- Typing speed of 25 wpm or more
- Detail-oriented with problem-solving and decision-making skills
- Strong multitasking abilities
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and/or Spanish
- High School Diploma or GED
- How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a customer service role
- Additional language proficiency
#CustomerService #CareerGrowth #RemoteWorkOpportunity #MultitaskingSkills #BilingualSkills
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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