Call Center Agent - Remote
We are a leading provider of contact management solutions, serving a diverse range of clients across the United States and Canada. Our services include telephone answering, appointment setting, customer support, sales, and more. Join our team of dedicated professionals who strive to deliver exceptional service to every customer.
Summary of Position...
We are seeking remote customer service representatives who are passionate about delivering outstanding service. You will handle inbound and outbound calls, ensuring each interaction is documented accurately and conducted with integrity. This role requires adherence to company policies and procedures while maintaining a positive rapport with customers.
Job Duties
Typing and data entry
Upselling products and services
Setting appointments in a customer-focused environment
Staying informed about campaign products, services, and promotions
Required Skills And Qualifications
Minimum of one year of call center experience, including use of automatic dialers and call scripting
Professional and friendly communication skills with a clear voice
Strong Interpersonal Skills And Active Listening Abilities
Dependable attendance and punctuality
Sales Experience Preferred
High School diploma or equivalent (GED)
Basic computer skills and familiarity with digital tools
Experience in an outbound calling environment
Work-From-Home Requirements
PC/laptop with Windows 10 operating system (Apple/Mac products, Chromebooks, and tablets not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected headset and webcam
Quiet, distraction-free workspace
Employment Type: Full-Time
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