Pre-Licensing Training Agent - Remote - South Carolina
Employer Industry: Digital Business Services
- Why consider this job opportunity...
- Paid training program to prepare for the State Insurance Exam
- Competitive wages and full benefits including Medical, Dental, Vision, and 401k
- Paid time off and employee wellness programs
- Opportunities for career advancement, as demonstrated by successful employee journeys
- Collaborative and engaging work environment with diverse interactions
- Equipment provided for the Licensed Agent role after training completion
- What to Expect (Job Responsibilities):
- Resolve complex consumer issues and provide guidance to first-level representatives
- Assist policyholders with billing inquiries and concerns
- Support policyholders with requested policy changes and recommendations
- Utilize decision-making skills to address consumer concerns effectively
- Maintain adherence to company and departmental guidelines
- What is Required (Qualifications):
- Minimum of 6 months customer service experience
- Must be over 18 years of age
- High School Diploma or GED required
- Proven oral and written communication skills
- Ability to type at least 25 words per minute
- How to Stand Out (Preferred Qualifications):
- 6 months of call center experience
- Strong logical problem-solving skills
- Availability to work various shifts
- Familiarity with Windows operating systems
- Effective organization and work prioritization skills
#DigitalBusinessServices #CustomerService #CareerAdvancement #PaidTraining #WorkFromHome
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