Chat Support Agent
Chat Support Agents are responsible for interacting with customers through chat platforms, addressing their queries, and resolving their problems.
They also provide information about products or services, process orders, and handle customer complaints...
- Chat Support Agents perform the following duties and responsibilities:
- Respond to customer inquiries via chat in a timely and accurate way
- Identify customer needs and provide appropriate solutions and/or responses
- Track and follow up on all customer requests to ensure they are properly resolved
- Escalate unresolved customer grievances to designated departments for further investigation
- Provide customers with information about products, services, features, pricing, etc.
- Assist in processing customer orders and payments
- Provide feedback on the efficiency of the customer service process
Job Type: Part-time
Pay: $19.60 - $21.10 per hour
- Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Shift:
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Work Location: Remote
Apply Job!