American express remote jobs virtual customer care professional

American Express is a globally recognized financial services corporation known for its premium credit card, charge card, and traveler cheque services. With a focus on providing exceptional customer service and innovative financial solutions, American Express has established itself as a leader in the industry.

Job Title: Virtual Customer Care Professional (Remote...

Job Summary: American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.

Key Responsibilities:
• * Handle inbound customer inquiries via phone, email, and chat channels.
• * Assist card members with account inquiries, billing issues, and general questions about American Express products and services.
• * Provide personalized recommendations and solutions to meet the unique needs of each customer.
• * Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner.
• * Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills.
• * Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• * Previous experience in customer service or a related field preferred.
• * Proficiency in computer navigation and multitasking.
• * Ability to work independently and collaboratively in a remote team environment.
• * Flexibility to work various shifts, including evenings, weekends, and holidays.
• Experience:
• * Previous experience in customer service or a related field preferred.
• Working Hours:
• * Flexible scheduling including evenings, weekends, and holidays.
• Knowledge Skills and Abilities:
• * Strong problem-solving skills.
• * Ability to navigate computer systems efficiently.
• * Excellent time management skills.
• Benefits:
• * Competitive salary with performance-based incentives.
• * Comprehensive benefits package including health, dental, and vision insurance.
• * Retirement savings plan with employer match.
• * Paid time off and holiday pay.
• * Career development opportunities and ongoing training.
• Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page

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