Customer Service Representative
We are looking for a competitive customer service representative to generate new business by contacting potential customers. You will sell, solicit, differentiate and negotiate service representative plans that match the needs of your assigned or prospective customers portfolio.
Role Description...
This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving complaints, and processing orders. The goal is to build up strong positive relationships, to ensure growth attainment and increase our firms reputation.
Responsibilities
Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria
Work with clients to deliver risk management strategies that fit their risk profiles
Report the progress of monthly/quarterly initiatives to stakeholders
Maintain bookkeeping systems, database and records
Monitor Service representative claims to ensure mutual satisfaction
Achieve customer acquisition and revenue growth objectives
Constantly update job knowledge and learn about new products and services
Fulfill all policy requirements
Qualifications
Excellent communication and interpersonal skills
Problem-solving abilities and a customer-oriented mindset
Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
Basic computer knowledge and statistical analysis
Proven ability to work with goals
Ability to multitask and work efficiently in a fast-paced environment
Proficiency in using customer service software and tools
Strong attention to detail and organizational skills
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