HR Customer Service Representative - Remote
Are you looking for a dynamic work environment with the flexibility to work from home? If you are in the Norfolk/Virginia Beach area and have a knack for technology, excellent adaptability skills, and prior experience in HR administration or assistance, we have an exciting opportunity for you. Join our team and help us deliver exceptional HR services with a focus on customer satisfaction. Apply... today to take the next step in your HR career!
Responsibilities
Deliver efficient and professional customer service, promptly assisting clients while managing expectations to ensure high customer satisfaction.
Provide accurate, real-time responses to telephone and written inquiries about general HR matters, including policies, procedures, and processes.
Escalate complex issues as necessary, ensuring they are addressed appropriately.
Accurately process employee-related transactions based on thorough research, specific employee information, and established guidelines.
Maintain proper documentation and records for all HR-related cases using our HR Help Desk system.
Qualifications
Preferred: Bachelor's Degree.
Required: Bachelor's or Associate Degree with at least one year of experience in HR and/or customer support; OR no degree with three years of experience in HR and/or customer support.
Must have a basic understanding of HR solutions and practices.
Work Mode
This position offers a hybrid remote work setup, allowing the flexibility to work from home and requiring some presence in the office.
Additional Information
Download our mobile app from the Apple App Store or Google Play for streamlined access and support.
Commitment to Equality
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or veteran status.
Join us and bring your unique skills to our team while enjoying the flexibility of a hybrid work schedule and the opportunity to advance your career in human resources!
Employment Type: Contractor
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