Membership Account Associate I

Are you interested in learning about healthcare professions and the latest healthcare innovations in the KC area? Become part of an organization that is dedicated to making a difference in both your career and community. Job Description Summary : This role is primarily responsible for the timely and accurate setup, maintenance, billing and accounts receivable management for a portfolio of... customer accounts. In doing so, this role works as part of a cohesive team dedicated to providing a level of service that consistently meets or exceeds customer expectations. Job Description Uses knowledge of company software tools, Federal or State regulations and/or company requirements to setup new and renewing customer accounts, as well as maintain accounts based on updates received electronically or via written correspondence. Responsibilities include processing changes in the eligibility of customers acquiring, maintaining or discontinuing insurance coverage, producing and distributing accurate invoices, monitoring accounts to ensure timely payments, and following established protocols for delinquent accounts. Uses job knowledge and critical thinking skills to identify basic account setup, maintenance, billing and accounts receivable discrepancies and escalates to leadership to help resolve. Ability to follow and apply written instructions from established Standard Operating Procedures (SOPs), start-up notes, remote and in-person training. Independently completes assigned work while consistently meeting or exceeding established timeliness, accuracy and quality standards. Minimum Qualifications: Associates level degree or combination of equivalent work experience. Experience composing correspondence, reading and interpreting documents. Experience dealing with and researching complex customer issues with successful resolution. 3 years of experience in customer service and managing account relationships/loyalty initiatives or any combination of required education and experience. Experience entering precise, detailed data quickly and accurately over a sustained period of time. Intermediate knowledge of Microsoft Windows. Intermediate level of skill with Microsoft Word and Excel. Intermediate knowledge of basic accounts receivable/billing concepts and the ability to apply and communicate such concepts effectively. Preferred Qualifications: 2 years’ experience in one or more of the following areas: data reconciliation, member eligibility reconciliation, financial or account management reconciliation. At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us! Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to [email protected]. EOE/M/F/Vets/Disability Affirmative Action Employer Equal Opportunity Employer Know Your Rights: Workplace Discrimination is Illegal E-Verify Participation Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies IER Right to Work FMLA Pay Transparency Employee Polygraph Protection Act

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