Call Center Customer Service
Join our dynamic team as a Remote Outbound Call Center Representative! We are a leading company dedicated to providing top-notch services to our clients. With a focus on excellence and innovation, we're seeking individuals who are passionate about delivering exceptional customer experiences.
Position Overview...
As an Outbound Call Center Representative, you'll handle a high volume of outbound calls, averaging 60 to 80 per hour, following a structured script. You'll also assist inbound inquiries from customers seeking insurance quotes. Matching callers with suitable Insurance Companies, you'll thrive in a dynamic environment, meeting, and exceeding targets with strong communication skills.
Location:
This is a remote position; however candidates must be local to Memphis, TN. and available to work during the hours of M-F 7a-9p and occasional Saturdays in the Central Time Zone.
Responsibilities:
Make outbound calls to prospective clients using provided scripts.
Engage with prospects in a professional and courteous manner.
Clearly communicate product/service features and benefits.
Qualify leads and set appointments for sales representatives.
Maintain accurate records of interactions in the CRM system.
Meet or exceed daily/weekly call quotas and performance metrics.
Requirements:
Previous experience in outbound call centers or telemarketing highly preferred.
Excellent verbal communication skills and phone etiquette.
Ability to follow scripts while also adapting to customer responses.
Strong persuasion and negotiation skills.
High level of self-motivation and resilience.
Proficiency in using CRM software and other call center tools.
Benefits:
Remote work opportunity.
Comprehensive training and ongoing support.
Opportunity for career growth and advancement within the company.
Work in a collaborative and supportive team environment.
How to Apply:
If you are a motivated individual with a passion for telemarketing and generating leads, we want to hear from you! Apply today!
Join our team and embark on an exciting career journey with us!
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyds commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a soughtafter speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com
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