Customer Service Representative (Remote in Florida)

Overview:** We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative, you will engage directly with customers, research and problem-solve to determine appropriate solutions, and operate with understanding, active listening, patience, empathy, and kindness. **Responsibilities:** • Engage... directly with customers who contact us for a variety of topics • Research and problem-solve to determine appropriate solutions • Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike • Operate with a willingness to learn and adapt to change • Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools • *Qualifications:** • 2 years of customer service experience • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment • Ability to multi-task and perform well in a fast-paced environment • Proficiency in using computers and internet to search for information • Ability to adapt to change with the business needs of the company • Flexibility to shift schedule and work overtime as needed • Must bring proven ability to maintain confidentiality and secure sensitive information • High school diploma or equivalent • Must be able to pass a background check • *Benefits:** • Competitive wages ($15.50/hour) • Ongoing training and development • Resources and opportunities to become your best • Medical & dental insurance • 401k • Supportive culture that values and embraces diversity and inclusion • Ability to work remotely with flexible scheduling

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