Inbound Customer Service Representative - Work from Home - TEXAS
Inbound Billing - Customer Service Representative Remote Work From Home
Description...
You must be a resident of TEXAS to be considered. Compensation: $14 per hour. No Weekends, only Monday-Friday.
This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. You MUST have your own equipment. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge of professional customer service and have excellent written and verbal communication skills. In this role, the Customer Service Representative should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.
The primary role of the Customer Service Representative is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources. Our primary calls consist of:
Customer calls consist of a variety of questions regarding their account, the certification process, renewal process and applicaiton questions. Agents will assist with customer portal and update all account information. Agents will use the systems available to access and are expected to review the account, answer the customers' questions.
Requirements
MUST have your own computer and equipment
Must be at least 18 years of age
Must have a HS Diploma/GED
Must be able to pass a background check
A quiet workspace, ergonomic chair, and desk
Must be able to type a minimum of 25 WPM
Self-motivated/Self-disciplined
Strong Work Ethic
Professional Demeanor
Computer Skills
Detail Oriented
Strong communication skills both verbal and written
Technology Requirements:
Below are the necessary computer requirements. Please do NOT apply unless all requirements have been met.
You MUST have your own computer that meet minimum specs in this list below.
Windows 10 or above
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
8GB RAM or better
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection
Two monitors - a television screen will work as a 2nd monitor
Ergonomic keyboard and mouse
Webcam
Headset - Must have noise cancellation and a mute button
Benefits
Full time work hours
Paid training
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
PTO Accruals (after waiting period met)
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
Paid time off
Work from home
Experience level:
2 years
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Remote
Application Question(s):
Do you have reliable internet connection with a minimum of 50 Mbps download/15Mbps upload speed?
Do you have or are you able to get all of the required equipment for this postion? Do NOT apply if you don't have the equipment.
Do you live in TEXAS? You must provide valid Texas drivers license or other proof of residency upon hire.
Are you available for Full Time day shift? Our hours of operation for Texas residents are are 9:30 - 6:00 CST.
Work Location: Remote
Apply Job!