Customer Service Representative (Remote)
About Vinoshipper
We are a rapidly growing e-commerce platform for the wine, cider, sake, and mead industries. Providing prompt, excellent, expert support and service our clients and customers. Excellent customer service is one of the foundations on which the success of our company is built
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About the team
While primarily working from home, our team environment is highly collaborative and supportive. We share the companys goals of providing excellent services to our clients and customers, ensuring we continue to have the best customer service in our industry. The work is fast-paced and complex and we work hard while also taking care of each other and having some moments of fun along the way.
About the role
We are seeking a self-motivated person to fill a full-time remote position focusing on customer service. The work is mostly handled through an online ticketing system and the type of inquiries range from processing batch order imports to assisting producers in navigating our platform to handling customer order questions. Kindness, patience, excellent customer service and attention to detail as well superb communication skills play a role in every interaction. The shifts for this role will be Tuesday to Saturday 9:30am to 6pm and close proximity to Windsor, CA to allow for in-person training and ongoing quarterly meetings is required.
Requirements
Minimum 5 years experience in a tasting room and/or other winery admin role
2 years experience working with CRMs and multiple online platforms simultaneously
High proficiency in Excel including data review, transfer, and manipulation
Skilled problem-solver and multitasker, thrive in a fast-paced environment
Demonstrated ability to work unsupervised and/or remotely, strong time-management
Excellent communication skills, an aptitude for sales & dedication to customer satisfaction
Patient, kind, open communicator.
Willingness to participate in on-the-job training. Be willing to learn and grow from mistakes.
Terms of employment
Compensation $20 - $22.50 per hour DOE; Medical, Dental, and Vision Insurance covered at 100% for employees; 15 days PTO; 10 Paid Company Holidays per year; and a 401(k) plan.
If you believe working in a culture of hard work, fun, and respect with a friendly, supportive team is important, Vinoshipper is the place you want to be! https://www.vinoshipper.com
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