Urgently Need Remote Sr Director Of Business Operations in Lake Saint Louis, MO
Job title: Remote Sr Director Of Business Operations
Company: WorkStaff USA Staffing Agency
Job description: ~Work Remote anywhere in the US- Headquarters is in St Louis, MO~
You could be the one who changes everything for our 26 million members as a Customer Care professional. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose:
Responsible for the development, implementation and management of business operations such as billing and enrollment, call center, customer service, etc. and related initiatives that impact membership for product lines and health plans. Manage service levels; identify service opportunities, new business implementations and product expansions.
Develop and implement programs centered on quality and operations excellence
Develop and monitor service levels to ensure compliance with state, federal, and company metrics and standards
Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives
Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to service operations
Establish and maintain working relationships with external sources such as CMS for regulatory and compliance guidance
Develop and maintain collaborative relationships with health plans, other business units, IT partners, and oversee training and business processes as necessary
Salary Range: $139,500 $258,300
Experience/Experience:
Bachelors degree in Business or related field or equivalent experience. 7+ years of business operations (call center, enrollment, billing, payment processing, or similar operations) experience preferably in a managed care and/or Medicare environment. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Health insurance and project management experience preferred.
What are the nice-to-have skills?
Program management will be good experience to have, managing larger scale programs.
Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Expected salary:
Location: Lake Saint Louis, MO
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